Shop policy

Product info

Crowns

  1. All of the products are crochet (not knitted) products and are handmade with 100% acrylic wool by the following brands: Scheepjes, Zeeman, Katia and Phildar. Acylic wool is stretchy and a great wool substitute for those who allergic to wool. Each crochet crowns contains 7 tips and takes about roughly 2 hours to finish and are made in The Netherlands. The sizes of the products are all one-sizes with the following dimension of: ±55 cm (21 1/4") 

    TIP || measure your head first for accuracy and certainty. For example: your head size is 58 cm (22 5/8") the best dimension fitting for you would be 56 cm (21 7/8"). Remember the acrylic wool is stretchy!

Runescape™ 120-skillcape

  1. The 120-skillcapes are inspired by the popular MMORPG Runescape which happens to be an in-game item as well!

    The capes are also crochet and handmade with 100% cotton yarn by the following brands: Phildar Coton 3, Pengouin and Katia. The back of the capes and the inside of the hoodies consists a layer of polyester or wool felt and is hand sewn together by using the 'blanket stitch' technique. Also, the skill logo that is sewn in the front of the cape is also made of polyester or wool felt and each of the skill logo are hand cut by Zhiry herself. No printing whatsoever!

    The size of the cape is ± 13 cm (5.11") in length. The capes comes with a phone strap. Have your favorite skill cape dangling around your phone, keychains or bag!
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    If you wish for a different size/color/other please leave a message at the note/instruction bar at the check-out!

Payment

  1. Zhiry only accepts payments through PayPal and Stripe only.

    No PayPal account? Don't worry! You can check-out as a guest PayPal user. This way it will redirect to your bank account or credit card.

Refund

  1. Zhiry is a small business and does not offer refunds.
  2. Zhiry also wont refund when:
    - the package is lost or damaged
    - import tax, VAT or other custom fees 
    These fees are not included in the shipping fees that Zhiry charges for the product customer purchase and this means the customer is solely responsible to pay these extra fees/taxes. The tax rates for imported goods are set by your government and can be substantial.

Exchange

  1. Customers are eligible for exchanges when unsatisfied with the product. Shipping fees for the returned product will not be refunded.
    Contact Zhiry ASAP and once you receive an approval for exchange, simply send back the product in right condition. Once Zhiry received your package the other exchange package will be shipped out.

Request

  1. Do you desire a different color, yarn or sizes? No problem at all! Zhiry is happy to hear you out just drop a specific message at the 'note/instruction' bar at check-out! If you have any questions for me, don't be shy! I'd love to hear your question - just contact me here!